We want you to love your Peach Active gear. If something isn't right, here's how returns and exchanges work.

Refunds (change of mind)

• Request a refund within 14 days of receiving your order.
• Refunds are made to your original payment method.

Exchanges

• Request an exchange for a different size or colour within 14 days of receiving your order.
• Exchanges are subject to stock availability. If your replacement isn't available, we'll offer store credit or a refund if you're still within 14 days.
• You pay shipping both ways: posting the item back to us, and delivery of your replacement.

Conditions

• Items must be unworn and unwashed, with original tags attached.
• Return shipping is paid by the customer. Original shipping costs aren't refunded.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, let us know as soon as possible. We'll cover return shipping and offer a repair, replacement or refund. Nothing in this policy limits your rights under Australian Consumer Law.

International customers (including the EU and UK)

If you live outside Australia, the following applies to your order in addition to the above. Where anything above conflicts with this section, this section applies.

• Cancellations: you can cancel your order at any time before it ships for a full refund.
• Right of withdrawal: you can return your order for any reason within 14 days of receiving it (or the last item, if your order arrives in more than one parcel). If the 14th day falls on a weekend or public holiday, you have until the next business day.
• How to withdraw: tell us within that 14 days through your account (Request return) or by emailing peach@peachactive.au, then post the items back to us within 14 days of telling us.
• Return postage: you pay the cost of sending items back to us.
• Your refund: we'll refund the price of the items and the original standard delivery cost within 14 days of hearing from you, using your original payment method. We may wait until we've received the items back before refunding.
• Condition: you're welcome to try items on as you would in a shop. If items are returned worn, washed or damaged, we may reduce your refund to reflect the loss in value.

How to start a return or exchange

1. Log in to your account, open your order and select Request return, noting whether you'd like a refund or an exchange (and the new size or colour). Or email peach@peachactive.au with your order number, the items and what you'd like.
2. We'll approve your request and send you instructions.
3. Pack the items securely and send them to: Peach Active, PO Box 9083, Scoresby VIC 3179. Please use tracked postage, as we can't take responsibility for parcels lost in transit.
4. Once we've received and checked your item, we'll process your refund within 5 business days, or send your exchange once shipping is paid. Your bank may take a few extra days to show a refund.